Return Policy

Product exchange is only valid within 1x24 hours after the item has been received.
The product must be in its original condition, undamaged, and clean.
Product exchange requests must include a reason for the damage along with video evidence of unboxing when the item is received.
Send proof of purchase and proof of damage (photo/video) to admin@maestro-nexindo.id.

Exclusions for Goods Exchange:

The exchange is not valid if the damage occurs due to usage after the product has been received.
The exchange is not valid if the customer makes a mistake in selecting the model or color during the purchase process.